FAQ
| id | Title |
|---|---|
| 1 | How can I submit a replacement or refund request? Please contact the exchange and return customer service team to submit an exchange or return request. |
| 2 | How can I cancel my order? Dirise offers various shipping providers, therefore you should choose the best that suits your needs. However, most orders can only be cancelled if goods/services have not been shipped yet as this will depend on your vendor and your shipping provider policies combined. |
| 3 | Privacy Policy For DIRISE Privacy Policy for DIRISE Website At DIRISE, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard your information when you use our ecommerce website. By using DIRISE, you consent to the data practices described in this policy. Information We Collect When you visit our website, we may collect both personal and non-personal information. Personal information may include your name, email address, shipping address, billing information, and contact details. Non-personal information may include your IP address, browser type, and device information. How We Use Your Information We use the information we collect for various purposes, including: Processing and fulfilling orders: We use your personal information to process orders, facilitate payment, and deliver products to you. Communication: We may use your contact information to communicate with you about your orders, promotions, updates, and customer service inquiries. Improving our services: We analyze data to improve our website functionality, products, and services to enhance your shopping experience. Marketing: With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find relevant. Data Security We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment gateways, and restricted access to personal data within our organization. Third-party Disclosure We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill your orders (e.g., sharing your address with shipping carriers). Cookies and Tracking Technologies We use cookies and similar tracking technologies to analyze trends, administer the website, track users’ movements around the site, and gather demographic information about our user base. You can control the use of cookies through your browser settings. Your Rights You have the right to access, update, or delete your personal information stored with us. You may also withdraw your consent for marketing communications at any time. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Contact Us If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@diriseapp.com. By using DIRISE, you agree to the terms outlined in this Privacy Policy. Last updated: [06 March 2024]. |
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